Return and Refund Policy

🛒 30-Day Money-Back Guarantee

 

Gourmet Sip Co. wants you to be completely satisfied with your purchase. We offer a 30-Day Return Window from the date your order is delivered.

  • Eligibility: The product must be reported within 30 days of delivery.
  • Condition: All returned items must be in good, resalable condition—this means the item must be uninstalled, in the original packaging (if possible), and with all protective materials, manuals, and accessories included.

 

🛑 Important Return Restrictions

 

Custom & Special Orders

Due to the unique nature of these products, Custom Ordered Items are non-returnable and non-refundable under any circumstances, except if they arrive damaged or were produced incorrectly by the manufacturer. Please verify all specifications before placing a custom order.

Other Non-Returnable Items

  • Items marked "Final Sale" or "Clearance".
  • Products that have been installed or used (depending on brand partner).
  • Products returned without a Return Authorization (RA) number.

 

⚠️ Potential Costs and Variability

 

Because Gourmet Sip Co. facilitates returns based on the policies of our various brand partners, the following potential costs and requirements are set by the individual supplier and will be confirmed to you before your return is approved.

Fee/Cost Policy
Restocking Fees Some suppliers charge a fee for non-defective returns. This fee is typically 15% to 35% of the item's purchase price and will be deducted from your final refund amount.
Return Shipping Varies by Supplier. The exact return shipping arrangement (who pays, how it is handled) will be confirmed before we issue your RA. For select suppliers, the customer may be responsible for the return freight costs.

 

🔨 Damaged, Defective, or Incorrect Items

 

All products must be inspected immediately upon arrival.

  1. Reporting Window: You must report any product that arrives damaged (freight damage), defective, or incorrect within 30 days of delivery.
  2. Required Documentation: To process a claim, you must provide detailed photographs or video showing the issue and the original packaging.
  3. Resolution: Gourmet Sip Co. will facilitate the process for a replacement or repair at no cost to you. If a replacement is not possible, a full refund will be issued.

 

🔄 Exchanges

 

To facilitate an exchange for a different item (e.g., different model or color), you must follow a two-step process:

  1. Return: Initiate a standard return for the original item (subject to restocking fees and shipping costs).
  2. Repurchase: Once the original return is acknowledged and accepted by the supplier, you can then place a new, separate order for the correct product.

 

📝 How to Initiate a Return

 

To ensure a smooth process, do not send the item back without prior authorization.

  • Contact Us: You can initiate your return or claim by contacting our Customer Service team through any of the following methods:
    • Email: support@gourmetsipco.com
    • Website: Use the Chat Bubble in the bottom corner or the Contact Us form.
  • Provide Details: Include your Order Number, the item(s) you wish to return, and the reason.
  • Authorization: Gourmet Sip Co. will contact the supplier, confirm all fees and shipping instructions, and issue a Return Authorization (RA) number.
  • Shipment: Clearly mark the RA number on the return package and ship according to the instructions provided. Returns without an RA number will be refused.

 

💰 Refunds

 

  • Your refund will be processed to the original method of payment minus any applicable restocking fees.
  • Please allow 5-10 business days after the supplier confirms acceptance for the refund to reflect in your account.